Repairs and Maintenance
Our tenants have come to expect high standards of delivery within the repair service and benefit from some of the fastest repair response times in our industry. We continually strive to ensure these standards are progressive through partnerships with our contractors to improve services and cost.
MITIE Property Services Ltd provides day-to-day reactive maintenance and void services to our tenants and Saltire Facilities Management Ltd undertake our gas servicing and maintenance work. Our partnership approach aims to achieve improvements in service delivery, value for money and prudent financial management.
Emergency Repairs – To make safe repairs which present a risk to you or the property’s safety. Examples of emergency repairs are burst pipes, complete loss of power – 3 hours
Urgent Repairs – These are repairs which substantially inconvenience you. Examples of urgent repairs are partial loss of water, individual electrical faults – 3 working days
Routine Repairs – Repairs or renewals which are not classed as emergency or urgent repairs. Examples of routine repairs are, repairs to internal joinery, routine plumbing or electrical work – 5 working days
Right to Repair Scheme (RTR)– You may be entitled to compensation if a small urgent repair is not carried out within a set time scale?
This scheme covers qualifying repairs up to the value of £350.00. The Repair team will tell you whether your reported repair falls into this category, let you know when the repair should be complete and make access arrangements.
If our first contractor does not carry out the repair in time, you will be entitled to a payment of £15 and £3 for each working day the repair remains outstanding up to a maximum of £100. For more information, please download the leaflet.
Freephone Repairs Number: 0800 328 7446
Shire Housing Association Ltd
Monday to Thursday 8.45 am to 16.45pm
Friday 8.45 am to 16.00 pm
- Emergency Gas / Heating Repairs outwith office hours: Saltire 01698 743647
- All Other Emergency Repairs outwith office hours: Mitie Property Services 0845 600 8624