Invitation to Tender – Independent Satisfaction Survey

Shire Housing Association are inviting suitably qualified companies to submit a proposal and quotation to undertake a comprehensive satisfaction survey of our tenants, and owner-occupiers. The surveys will analyse the views of our tenants and owner-occupiers about the services offered by the Association and meet the requirements of the Annual Return on the Charter. The survey methodology must comply with the guidance issued by the Scottish Housing Regulator in May 2016 ‘Conducting surveys of tenants and service users: A Guide’

Based in Cumnock, the Association owns and manages 962 social rented properties and provides ground maintenance services to approximately 900 owner-occupied properties across 15 communities in East Ayrshire. Our properties include mainstream and amenity housing. We wish to commission a comprehensive tenant satisfaction survey, and smaller survey of owner-occupiers.

Results of the survey are a key driver to enable us to evaluate and improve the services that matter most to our customers. Survey fieldwork should take place in late Summer 2019, with a detailed report analysing results being presented to the Association’s Management Board no later than November 2019.

Information on the proposed methodology should be included with the proposal. The methodology must include, engagement with our customer base at the survey design stage and a range of methods to conduct the survey including face-to face interviews. The tenant satisfaction survey should ensure a minimum 40% response rate to enable meaningful analysis and statistical accuracy.

Submissions will be evaluated on a 70% quality and 30% price ratio. Proposals should be marked “Tenant and Owner Satisfaction Survey Tender” and returned to: Lynn Miller Head of Customer Services Shire Housing Association Limited Netherthird House Netherthird Cumnock KA18 3DB

Alternatively, proposals can be emailed to

Submissions must be received by 12 Noon on Friday 26th July 2019.

Proposals received after this time and date will not be considered

Shire Housing Association Limited is a Registered Charity No: SC038664

Eydent Event: Putting people first: health and home

Following on from the success of their 2017 Conference, Eydent-an alliance of Ayrshire Housing Associations – Shire Housing Association, Ayrshire Housing Association, Atrium Homes and ANCHO- are delighted to announce details of their upcoming housing conference Putting people first: health and home which is taking place at Seamill Hydro Hotel on 24 October 2019. Lorne Campbell, the Chairperson of Shire Housing Association commented: “Putting people first: health and home is the theme of Eydent’s 2019 Conference. It focusses on the importance of good quality social rented housing in improving the health of our communities. The conference is open to everyone to attend. We have already secured excellent keynote speakers including the social entrepreneur Josh Littlejohn, author, musician and social commentator Darren McGarvey, and Public Health Medicine Expert Dr Neil Hamlet. Over the next few weeks we will be issuing more details about the event, which is being managed by SHARE on behalf of Eydent partners”. You can book your place/s and find out more about the event HERE.

Calling Local Contractors

We’re looking to explore interest for gutter cleaning and maintenance from small local contractors. Do you have capacity to carry out this work? Can you provide a Health & Safety compliant method statement? Do you carry the necessary liability Insurance to carry out such work? If the answer is yes, and you want to work with us, please e-mail us at by 30th April 2019 to note an interest.