Public holidays

Our staff will not be available between 4.45pm on Thursday 15 July and 8.45am on Tuesday 20 July 2021.

If you have an emergency repair during this time please use one of the following numbers as appropriate.

For emergency gas heating repairs: Saltire 0330 202 0444

For all other emergency repairs: Turner Property Services 0333 320 2322

Rent Payment can be made via the AllPay website www.allpayments.net or by using the Allpay mobile app. You can also continue to make payments directly into our bank account, or using the Post Office or PayPoint outlets.

The following numbers may also be of use:

For gas escapes: Transco 0800 111 999

For electrical supply faults: Scottish Power 0800 092 9290

For burst water mains: Scottish Water 0800 731 084

Please note that the office remains closed to the public in general as per Scottish Government guidelines.

Office Closure

Office Closure

Our office will close at 4.45pm on Thursday 1 April and will reopen at 8.45am on Tuesday 6 April 2021.

If you have an emergency repair during this time please use one of the following numbers as appropriate.

For emergency gas heating repairs: Saltire 0330 202 0444

For all other emergency repairs: Turner Property Services 0333 320 2322

Rent Payment can be made via the AllPay website www.allpayments.net or by using the Allpay mobile app. You can also continue to make payments directly into our bank account, or using the Post Office or PayPoint outlets.

The following numbers may also be of use:

For gas escapes: Transco 0800 111 999

For electrical supply faults: Scottish Power 0800 092 9290

For burst water mains: Scottish Water 0800 731 084

Coronavirus Update

From 6pm this evening, East Ayrshire Council area will be in Level 4 Coronavirus Restrictions.

Details of the Scottish Government guidance can be found here (opens link in new tab)

Our office remains closed to the public, but staff can be contacted during normal office hours either by phone 01290 421130 or email – info@shirehousing.com
During the level 4 restrictions, only emergency or essential repairs will be carried out on occupied properties. Please continue to report non-emergency repairs and these will be recorded and completed when it is safe to do so.

External works will continue, but internal kitchen and window replacements will be suspended during this time.
We will continue to make empty properties ready for new tenants and will be able to allocate properties during this time.
Please continue to pay your rent as normal. If your circumstances have changed and you need assistance, including advice on benefits, please telephone the office and discuss with a member of staff.

Further updates will be provided via our website and social media.

Become a Member of Shire Housing

We encourage all tenants, people and organisations who support what we’re doing to become members of the Association. A lifelong membership share in the Association costs £1.00. Your membership entitles you to;

  • Help influence what we do
  • Attend the Annual General Meeting and elect a Management Board
  • Be eligible to stand for election to the Management Board

Throughout the year, you will receive our Annual report and accounts and Newsletters. As a member you will be invited to the Annual General Meeting at which you have a right to vote to elect the Management Board or, if you so wish, you can stand for election to the Management Board.

You can apply to become a member if you are over 16 and meet the eligibility criteria of our rules. Please complete a membership application form and return it to the office with your £1.00. If you would like a membership application form, please follow the link below to download

https://shirehousing.co.uk/wp-content/uploads/2017/08/Membership-Application.doc

Alternatively, telephone the office on 01290 421130 or email us at info@shirehousing.com for more information or an informal chat.

Shire Housing Wins – Customer Service Award

Shire Housing Association won the Excellence in Customer Service Award at the 2018 Ayrshire Chamber of Commerce Business Awards on Friday 12th October 2018. The organisation is delighted to receive this honour in recognition of our commitment to continuous improvement and to  providing  excellent Customer Services that deliver our vision of Great Homes, Great People, Vibrant Communities.

Janet Allan, Chairperson said, “This is great recognition for both Board and Staff for all their efforts to change and continuously improve. To have our achievements recognised from within the Ayrshire Business Community is truly an honour.”

Duplicate Direct Debit payments

We have been informed that a small number of tenants have had duplicate Direct Debit payments taken from their accounts. This appears to have affected customers that had payments taken yesterday (7th December) and today (8th December). The company that manages our payments, Allpay Limited, are investigating this problem urgently.

If you have had a duplicate payment taken from your account, please contact your bank. Under the Direct Debit Guarantee if an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.