Telephone System Work

We will be working on upgrading our telephone system during Thursday 13th February 2020. While we will endeavour to minimise disruption there may be brief periods when the the lines are not working. If you experience this then please redial a few minutes later.

If you require an emergency repair and cannot get through to our office then the following numbers will still be accessible:

Emergency Gas/Heating repairs (Saltire) 0330 202 0444

All Other Emergency Repairs (MPS) 0330 678 1247

Tender for Internal Audit Services


Shire Housing Association is a successful progressive housing association based in Cumnock, East Ayrshire.  We currently own just under 1,000 properties and manage more than 800 properties on behalf of owner occupiers.

Our current internal audit arrangement expires on 31 March 2020 and the Association requires a new Internal Audit Service, for an initial 3-year period from 2020/21. This will critically review our functions, supporting our commitment to continuous improvement, reviewing internal controls and meeting the assurance requirements of the Scottish Housing Regulator.

A copy of the invitation to tender can be downloaded HERE or by contacting Jade McLelland at the Association’s office on 01290 421130.


For an informal chat about the service please contact Jim Munro, Director on 01290 428014.


The closing date for return of tenders is 12 noon on Friday 31 January 2020

Office Closure Christmas and New Year 2019

Office Closure

Our office will close at 4.45pm on Monday 23 December and reopen at 8.45am on Monday 6 January 2020.

If you have an emergency repair during this time please use one of the following numbers as appropriate.

For emergency gas heating repairs: Saltire 0330 202 0444

For all other emergency repairs: MPS 0330 678 1247

Rent Payment can be made via the AllPay website or by using the Allpay mobile app. You can also continue to make payments directly into our bank account, or using the Post Office or PayPoint outlets.

The following numbers may also be of use:

For gas escapes: Transco 0800 111 999

For electrical supply faults: Scottish Power 0800 092 9290

For burst water mains: Scottish Water 0800 731 084


We wish all of our tenants, customers and partners a very happy and healthy Christmas and New Year.

Developing the Young Workforce

As part of our commitment to Developing the Young Workforce, we worked with Loudoun, Stewarton and Doon Academies on a social media and community engagement  project.  Each school was asked to produce a video on “how to run a community event”.  The videos were all fantastic and were premiered at our AGM, where the audience voted Loudoun Academy as the overall winner, earning the school £200 for future projects.

Have a look for yourself by clicking on the links below…

Loudoun Academy video

Doon Academy video

Stewarton Academy video

Rent Consultation



Our annual rent consultation is now live.  This is an opportunity for tenants to influence both their rent for the year ahead and the services we offer.

Information packs have been mailed to all tenants today.

Please read the pack you receive and give us your feedback.  You can respond in the following ways:

  • complete the free online questionnaire at
  • pop in to one of our consultation events listed in the pack;
  • return the questionnaire on the back page of the pack to


Netherthird House,


KA18 3DB

  • e-mail us at;
  • give us a call on 01290 421130 or we can come to you at home or why not pop into the office for a chat.

Please respond by Friday 17 January.  All tenants who submit a response (by any means) will be entered into a draw to win £40 of shopping vouchers.

Rent Consultation Booklet 2020

Voluntary Board Member Opportunity

Would you like to help make a difference for the people and communities of East Ayrshire? Are you looking for an opportunity to put your skills to good use? Why not consider becoming a Voluntary Board Member of Shire Housing Association?

We are a Registered Social Landlord and Charity providing services to 962 affordable rented homes across East Ayrshire, with an annual turnover in excess of £4.8 million. The Management Board provides strong strategic leadership to our staff team, creating a dynamic and progressive organisation to help us achieve our Business Vision of “Great Homes, Great People, Vibrant Communities”.

We are looking to recruit additional Board Members who have a range of skills and personal qualities that will strengthen our leadership and direction into the future. The role presents a fantastic opportunity to support and challenge staff ensuring we continue to provide high quality housing and the services that our tenants and communities want. Are you interested?

For further details please contact Jim Munro, Director on 01290 421130, or email or write to us at Shire Housing Association Limited, Netherthird House, Netherthird, Cumnock, KA18 3DB.

Eydent Event: Putting people first: health and home UPDATE

We are delighted to publish the programme for our conference at Seamill Hydro on 24 October 2019.  It includes speakers like Josh Littlejohn, from Social Bite; author, musician and social commentator Darren McGarvey, and Public Health Medicine Expert Dr Neil Hamlet.  Eydent is an alliance of Ayrshire Housing Associations – Shire Housing Association, Ayrshire Housing Association, Atrium Homes and ANCHO. Please have a look at our exciting programme HERE and to find out more about how to book a place, please click HERE.