DOUBLE AWARD SUCCESS FOR SHIRE HOUSING ASSOCIATION

Shire Housing Association is delighted to report that it has recently retained Investors in People Gold Accreditation and Compliance with Customer Service Excellence.

Gold accreditation in Investors in People means that not only does Shire have the policies in place, but more than that, everyone takes ownership for making them come to life.

It’s no surprise that a highly motivated and happy staff team delivers fantastic customer service to Shire’s tenants. Achievement of Compliance Plus in relation to working with communities mirrors Shire’s Community Award at the Ayrshire Chamber of Commerce Business Awards in October.

Commenting on the awards, Simon Roberts, Chair said, “We are incredibly proud to achieve these two awards.  They are a testament to the hard work of our dedicated team in achieving our Business Vision of Great Homes, Great People, Vibrant Communities”.

Shire Housing Association’s success in these prestigious awards underscores its position as a leading provider of social housing across 15 communities in East Ayrshire.  They operate as a community anchor organisation helping support and sustain communities.

Voluntary Board Member Opportunity

Would you like to help make a difference for the people and communities of East Ayrshire? Are you looking for an opportunity to put your skills to good use? Why not consider becoming a Voluntary Board Member of Shire Housing Association?

We are a Registered Social Landlord and Charity providing services to 961 affordable rented homes across East Ayrshire, with an annual turnover of more than £5.6 million. The Management Board provides strong strategic leadership to our staff team, creating a dynamic and progressive organisation to help us achieve our Business Vision of “Great Homes, Great People, Vibrant Communities.”

We currently have 10 Board Members and are looking to recruit additional Members with a range of skills and personal qualities to further strengthen our strategic leadership. The role presents a fantastic opportunity to support Shire and its staff to ensure we continue to provide high quality housing and the services that our tenants and communities want. The Board meets on the last Wednesday of the month from approximately 6-8pm. Most meetings are conducted online using Microsoft Teams, with approximately two face-to-face meetings each year. Are you interested?

For further details please contact Jim Munro, Chief Executive on 01290 421130, or email info@shirehousing.com or write to us at Shire Housing Association Limited, Netherthird House, Netherthird, Cumnock, KA18 3DB.

 

Avoid Frozen Pipes

Do you know where your main stop valve is to turn off the water if you have a burst pipe or think you may have a burst pipe?  If you cant locate your stop valve please call us and we’ll arrange for someone to visit.

Protect Your Home 

  • Keep your home as warm as you can.
  • Try not to leave taps dripping as this can lead to frozen waste pipes.
  • If you notice any un-lagged pipes, let us know and we’ll get them lagged.
  • If you are going away over the winter, tell us. We will come and drain your heating and water system free of charge while you’re away.

Frozen Pipes 

  • Usually people become aware they have frozen pipes when heating systems don’t come on. Usually this is because a water pipe or an external condenser pipe is frozen.
  • Damage to pipes happens when they freeze and start to thaw. If a pipe is frozen isolate it and turn off the stop value.
  • Don’t try to thaw pipes using a naked flame or boiling water. It’s more likely to burst when direct heat is applied. A hairdryer can be used to heat up frozen pipes, but take care, the pipe may burst as it thaws and spray water. Thaw the pipe at the end nearest the tap first.
  • Don’t switch on water filled heating appliances including boilers and immersion heaters until you’re sure the system has thawed out.
  • Protect your possessions – If you think a pipe might burst move everything around it to protect your contents or belongings from water damage and switch off your water at the stop valve

If unsure please call Shire Housing on 01290 421130

 

Office Closure Christmas 2023

Our office will close at 4.45pm on Thursday 21 December 2023 and will reopen at 8.45am on Thursday 4 January 2024. 

Our normal out of hours emergency repairs service will be in operation via 01290 421130.  

Rent Payments can be made at any time by:

You can also continue to make payments directly into our bank account, or using the Post Office or PayPoint outlets.

The following numbers may also be of use:

For gas escapes: Transco 0800 111 999

For electrical supply faults: Scottish Power 0800 092 9290

For burst water mains: Scottish Water 0800 731 084

Wishing you all a lovely Christmas and Happy New Year.

Rent Consultation 2024/25

RENT CONSULTATION 2024/25

Our rent consultation for 2024/25 is now live.  This is an opportunity for tenants to influence both their rent for the year ahead and the services we offer.

Packs have been posted to all tenants to read at home but you can also access the pack here.

You can give us your views by:

All tenants who include their contact details will be entered into a draw to win a £50 shopping voucher.

 

Office Closure – September 2023

Our office will be closed on Friday 22nd and Monday 25th September for bank holidays. 

Our normal out of hours emergency repairs service will be in operation via 01290 421130.  

Rent Payment can be made at any time by calling 0330 041 6497, via the AllPay website www.allpayments.net or by using the Allpay mobile app. You can also continue to make payments directly into our bank account, or using the Post Office or PayPoint outlets.

The following numbers may also be of use:

For gas escapes: Transco 0800 111 999

For electrical supply faults: Scottish Power 0800 092 9290

For burst water mains: Scottish Water 0800 731 084

 

Policy Reviews Consultation – August 2023

As part of our rolling review programme, we have been updating some of our policies and procedures.

Our tenants have a right to be consulted on key policies and proposals that may have an impact on them.

We welcome you to review our draft policies below and give us your feedback using the survey links below. We will take into account any views that you have before making a final decision.

The consultation period will run until Friday 15th September 2023.

Thanking you in advance for your cooperation.

MEDICAL ADAPTATIONS POLICY 

GAS SAFETY POLICY

ELECTRICAL SAFETY POLICY 

 

Office Closure – July 2023

Our office will be closed on Friday 14th and Monday 17th July for bank holidays. 

Our normal out of hours emergency repairs service will be in operation via 01290 421130.  

Rent Payment can be made at any time by calling 0330 041 6497, via the AllPay website www.allpayments.net or by using the Allpay mobile app. You can also continue to make payments directly into our bank account, or using the Post Office or PayPoint outlets.

The following numbers may also be of use:

For gas escapes: Transco 0800 111 999

For electrical supply faults: Scottish Power 0800 092 9290

For burst water mains: Scottish Water 0800 731 084

 

Household Details

As part of your tenancy agreement, you are required to let us know when there are changes to who is living in your home.  To ensure our records are fully up to date, we will be contacting you to confirm the details of the members of your household.

As part of this exercise, we will ask you to, if possible, provide us with an email.

This will allow for a smoother transition to the new method for telephone payments (please see the separate news article here).

All details are held in line with our Data Protection Policy and Fair Processing Notice.

Thanks in advance for your co-operation with this exercise.

Reactive Emergency Repairs – Consultation – July 2023

As part of our annual target setting review, we have been considering our “hard to reach” targets regarding repairs and maintenance delivery.

Our tenants have a right to be consulted on key delivery targets that may have an impact on them.

We welcome you to consider our draft proposals below and give us your feedback using the survey links provided. We will consider any views that you have before making a final decision.

The consultation period will run until Friday 21st July 2023.

View analysis report here.

Complete survey here.

Thanking you in advance for your cooperation.