Energy Redress Scheme supports tenants with fuel costs

Shire’s recent participation in the Energy Redress Scheme has helped 73 of our tenants get a share of over £2,000 of fuel support funding from the Scotland Social Housing Fuel Support funding. 

Diane Balfour and Leanne Morrison of Shire’s Financial Inclusion Team are delighted to have been able to help tenants with some much needed financial support with their fuel costs, especially with so many of us being at home more often due to Covid restrictions. 

The Scottish Social Housing Fuel Support fund is part of the Energy Redress Scheme that was launched in 2018.  The Energy Saving Trust has awarded over £26 million to fund over 150 charities across England, Scotland and Wales. These grants have enabled charities to deliver projects that help energy consumers in vulnerable situations to save energy and money in their homes and to live warmer, more comfortable lives.   

This scheme is now closed but Shire continues to seek opportunities like this to support our communities.  We are here to help, so do get in touch if you need any financial help and support. 


Job Vacancy

Maintenance Officer

Salary: £33,642-£36,941 (EVH Grade 7)(35 hours)
Contract: Permanent 


Shire Housing Association is a progressive housing association based in Cumnock, East Ayrshire. We own and manage almost 1,000 homes across East Ayrshire and provide estate maintenance services to around 900 owners.

We now have an opportunity for a highly motivated Maintenance Officer to join our accredited Customer Service Excellence Team to help us deliver Great Homes and Great Service to our tenants and stakeholders.

Working with our Asset Team, you will operate as a member of a friendly and professional team in delivery of Void, Reactive, Planned and Cyclical repairs service.

You should have strong communication skills, a good work ethic, computer literacy and experience of working with customers and contractors in the delivery of a first-class service.

Applicants should ideally have a minimum of three years’ relevant experience, and an associated qualification related to the role on offer. Experience of working in a Housing Association environment is desirable, but not essential.

The post offers generous terms and conditions including, access to a company vehicle, flexible working hours, contributory pension scheme, 25 days annual leave and 16 Public holidays.

Further information and an Application Pack can be downloaded HERE

Alternatively, you can contact Jade McLelland at the Association’s office on 01290 421130.

Closing Date: 12.00 noon on Friday 2nd July 2021.

Shire Housing Association welcomes applications from all sections of the community and is committed to promoting equal opportunities. This post will be subject to a Basic Disclosure Scotland check.

Shire Housing Association Limited is a Registered Charity No: SC038664

Resumption of Customer Service Team Home Visits

Resuming Home Visits at Covid Level 2

Following Scottish Government guidance, Shire’s offices continue to remain closed to the public. We are keeping this decision under review and will update our customers of any changes.

Our repair service is slowly returning to normal and we will be starting to reintroduce some home visits for our Customer Service Team.

Any home visits will continue to be an exception as protecting our staff, customers and communities remains our top priority.

Prior to any visit to your home our Officers shall ask you to support them by taking the following precautions:

  1. We’ll ask you a number of Covid screening questions when arranging the visit and again on your doorstep. If there is any doubt on the questions, we are happy to rearrange the visit.
  2. We’ll ask you to make sure that the visit is on a one-to-one basis and any other family members stay out of the room where the visit is taking place.
  3. We’ll ask you to open windows for ventilation, wear a mask and maintain social distancing during the visit.
  4. Our Officer will wear a mask, maintain social distancing, and use hand sanitisers before and after your visit.

Shire are still here to help and thank all our customers for their support. You can continue to contact us by telephone, email and letter.

C19 Home Visit briefing for Customers 2.6.21



Turner Property Services Ltd Awarded Reactive Repairs Contract

Shire Housing Association are delighted to announce that Turner Property Services Ltd have secured a new contract for the provision of our reactive and void repairs service.

The new contract, which is for an initial period of 3 years, commenced from April 2021.

Turner Property Services Ltd have been providing Shire with an interim reactive and void repairs’ service since July 2020.

By working collaboratively, Shire and Turner Property Services Ltd will seek to deliver a high-quality reactive and void repairs’ service which will include routine and emergency repairs for all properties as well as an emergency out of hours service.

Mark Scott, Asset Manager at Shire Housing, said: “We look forward to working in partnership with Turner Property Services, to deliver a reliable repairs service that our tenants and stakeholders can be proud of”.

David Black, Head of Operations and Commercial at Turner Services added: “Turner Services are proud to secure this new contract with Shire Housing Association for their reactive maintenance and void refurbishment services.  We will build on our existing experience of delivering quality void refurbishment services for SHA and strengthen the client relationships already established.  Customers will be at the heart of our services with all our efforts focused on delivering a positive repair journey, introducing a range of social value initiatives, and meeting the agreed performance targets.”

Office Closure

Office Closure

Our office will close at 4.45pm on Thursday 1 April and will reopen at 8.45am on Tuesday 6 April 2021.

If you have an emergency repair during this time please use one of the following numbers as appropriate.

For emergency gas heating repairs: Saltire 0330 202 0444

For all other emergency repairs: Turner Property Services 0333 320 2322

Rent Payment can be made via the AllPay website or by using the Allpay mobile app. You can also continue to make payments directly into our bank account, or using the Post Office or PayPoint outlets.

The following numbers may also be of use:

For gas escapes: Transco 0800 111 999

For electrical supply faults: Scottish Power 0800 092 9290

For burst water mains: Scottish Water 0800 731 084

Investors In People



Shire Housing Association has recently achieved the prestigious Investors in People Gold Accreditation.

For nearly 30 years Investors in People has been recognised internationally as a leading people accreditation. Shire achieving this award is a terrific achievement, demonstrating its commitment to its people.

Commenting on the award, Lorne Campbell, Chair said, “This is a fantastic achievement for Shire and confirms our efforts towards our Business Vision of Great Homes, Great People, Vibrant Communities”.

Bonnie Clarke, Interim Chief Executive of Remarkable, the organisation licensed to deliver Investors in People in Scotland, said, “This is a fantastic achievement for Shire Housing Association, congratulations! Investors in People recognises organisations who are truly committed to their people, continuous improvement, and customer service. We have supported Shire since 2000 and we are delighted to see their ongoing dedication recognised with this Gold award. Many congratulations!”

Shire Housing Association provides high quality homes across 15 communities in East Ayrshire.  They operate as a community anchor organisation helping support and sustain communities.

Shire Housing Association Launches New Business Strategy


Shire Housing Association are excited to launch their new and ambitious Business Strategy for the next five years.  The plan builds on the previous period of consolidation and focuses on empowering communities, enhancing social, economic and health wellbeing and addressing climate change.

Shire Chair, Lorne Campbell says “Our new Strategic Objectives advance our well recognised Business Vision of Great Homes, Great People, Vibrant Communities”.

The staff team and Board worked together to further refine The Values so that they encapsulate everything that is important to Shire.

Shire has been at the heart of its East Ayrshire communities during the pandemic, distributing £100,000 in resilience and recovery grant funding.

A copy of our Strategy can be found here

Rent Consultation



Our rent consultation for 2021/22 is now live.  This is an opportunity for tenants to influence both their rent for the year ahead and the services we offer.

Packs have been posted to all tenants to read at home but you can also read the pack here.

You can give us your views by phoning the office on 01290 421130, emailing or by completing the survey at

All tenants who include their contact details will be entered into a draw to win a £50 shopping voucher.

Rent Consultation Booklet 2021