Changes to Universal Credit Freephone Numbers

Changes to Universal Credit telephone numbers come into effect from today (29 November 2017) for the services included below.

The new Freephone number for Full Service is Tel: 0800 328 5644

Service Line Current 0345 number New Freephone number
UC Live Service 0345 600 0723 0800 328 9344
UC Full Service 0345 600 4272 0800 328 5644
UC Housing Line 0345 266 0041 0800 328 3844
UC Sanctions Line 0345 600 3081 0800 328 9744
UC Live to Full Service Transfers 0345 606 9970 0800 328 7844
UC Text phone 0345 600 0743 0800 328 1344
Performance Measurement 0345 266 1232 0800 328 2144
Payment Services: Creditors/landlords 0345 600 2859 0800 328 0128
Payment Services: Customer contact 0345 600 2865 0800 328 0172

What if I ring the old 0345/0845 number?

  • There will be a message played to inform you that the number you have dialled has been replaced with a Freephone number and providing the new Freephone number to use.
  • The message will be played three times, with enough time between messages for callers to be able to write the new number down. If a caller stays on the line after the third loop they will be cut off.
  • You will not be charged if you end the call before the end of the third message loop. However, if you stay on the call until it ends automatically, you may be charged depending on your telephone package for the 90-second call.

Visit www.gov.uk/universalcredit for more information.