Customer Service Excellence – May 2023

Following a recent external review of the ‘Customer Service Excellence (CSE)’ accreditation, the Association are pleased to advise that we have passed the review and maintain this accreditation.

Furthermore, the Association were awarded the ‘Compliance Plus for Customer Service Excellence’ in recognition of their support to its people and community in the following areas:

  • Developed customer insight about its customer groups to better understand their needs and preferences,
  • Efforts to identify hard to reach and disadvantaged groups and individuals and develop our services in response to their specific needs,
  • Positive changes to services as a result of analysing customer experience, including improved customer journeys.

The Association continues to support its people and its community.  Please do not hesitate to contact our office for any assistance or guidance with matters relating to Housing and Financial support.

Thank you to our tenants, members, employees, and Board – your cooperation is invaluable and helps shape the services provided by the Association.

Sharing is caring!