Office Arrangements from 21 March 2022

We recognise how flexible and accommodating everyone has been since Covid 19 first forced our office to close in March 2020, and we appreciate your help and understanding during this time.

As restrictions come to an end, and in line with Scottish Government guidance, we are delighted to announce that we will be increasing our office opening hours.

From Monday 21 March, the office will be open to our tenants, customers and the wider public as follows:

Monday, Tuesday, Thursday 9.30am – 12pm and 2pm – 4.45pm
Wednesday 9.30am – 12pm
Friday 9.30am – 12pm and 2pm – 4pm

Please note that our staff will be unable to answer the office door out with the above times unless you have a pre-arranged appointment.

To continue to keep everyone safe, we ask that when you do come into the building, you wear a face mask and sanitise your hands.  Please do not come into the office if you’re experiencing symptoms. There will be limited facilities to use a private meeting room, so if you need to discuss something sensitive, please call us in advance.

You can continue to contact us during normal working hours:

Mon-Thur 8.45am – 4.45pm and Friday 8.45am – 4pm.

You can get in touch by:

  • Phoning us on 01290 421130
  • Emailing us –
  • Requesting a home visit from one of our staff.

You can contact the East Ayrshire Care and Repair Service via:

We would like to continue with as few cash payments at the office as possible. You can help us by continuing to pay your rent via direct debit, bank transfer, at a PayPoint or Post Office or by using the Allpay App or Website – details below. If you need more information, please get in touch.


You can pay your rent online using the Allpay website:

You can download the Allpay app to your mobile phone to pay your rent via these QR codes.

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