Satisfaction Survey

How are we doing? Can you help us improve our services?  We have asked independent researchers from Research Resource to contact a significant percentage of our tenants and owners to find out what you think of their homes, neighbourhoods, and the services that Shire provides. The survey is completely anonymous and lasts around 20 minutes.  Your feedback will help us to continue meeting our customer’s needs.  We would like to thank everyone who gets involved during the research between 15th August and 7th October.

The survey follows the guidelines of the Market Research Society Code of Conduct and complies with the terms of the Data Protection Act. Be assured that all information collected will be treated as confidential and will only be used for the purposes of genuine market research. Your name and address will not appear with your responses, and no information about you will be passed to Shire Housing Association unless you give express permission during the survey.

To ensure the confidentiality of your responses we have asked Research Resource to undertake the study on our behalf. If you are worried that the person calling at your door is not genuine, there are a number of things you can do to check before letting them into your home.

  1. Ask the interviewer to show you their photographic identity card. It will show the interviewer’s full name, ID number and photograph. If you are still not sure, ask to borrow the card and telephone Shire Housing.
  2.  Call Shire Housing Association on 01290 421130 during office hours. Staff will check the names of the interviewers working on the project and will verify that the reference number corresponds to the one on the ID card. 

If you are in any doubt, please do not let the interviewer into your home until you have checked that they are genuine.  If necessary, take their details and ask them to call back later that day to give you time to verify them.  A genuine interviewer will be happy to do so.

The findings of the survey will be published and distributed to tenants.  Shire Housing Association will use the results to help improve the service we offer our tenants and make reports to the Scottish Housing Regulator. If you are selected for consultation, please accept our thanks in advance for your help in this important project.  If you do not wish to take part, please advise the Association and your name will be removed from our Database.

Sharing is caring!