Our Core Values
Integrity is at our heart of our Business Vision and Culture. We will be open, honest and transparent in all that we do.
Partnership working with our tenants, service users and stakeholders is a key element of our Business Vision and operation.
We are committed to delivering excellent homes and services. We aim to deliver the highest quality homes and services through our Business Plan and continuous improvement.
Innovation in service delivery is at the heart of our Business Vision. We will embrace new ideas, technology and creativity to deliver the highest quality services for our tenants, service users and stakeholders.
We will invest in our Communities, Management Board and Staff Team to deliver our Business Vision of creating and sustaining Vibrant Communities.
We are committed to listening to our tenants, service users and stakeholders through effective communication and engagement ensuring we meet their needs and aspirations.
Great Homes, Great People, Vibrant Communities.
Formed in 1997, Shire Housing Association Ltd is a successful progressive housing association based in Cumnock, East Ayrshire. We currently own and manage 963 homes across East Ayrshire, provide estate maintenance services to around 900 owners and have an annual turnover of over £4million. Committed to delivering our Business Plan Vision of “Great Homes, Great People, Vibrant Communities”, over the last 3-4 years the business has been transformed, and we have ambitious and exciting plans for our future.
A locally based charity, we are controlled by our Management Board- made up of members of the local community, and individuals who are committed to seeing the Association flourish. Board Members are sensitive to the needs and aspirations of the communities we serve, setting our Staff Team challenging strategic objectives.
Underpinning our Business Plan Vision are our Core Values of:
- Integrity– the Association will be open and accountable, in all we do;
- Partnership– we will proactively work with others;
- Excellence-we are committed to delivering high quality efficient and value for money services;
- Innovation– identifying new ways to deliver our services and to engage with customers and stakeholders;
- Investing– we are committed to investing in our properties, staff and communities; and
- Listening– we will be responsive to the needs and aspirations of our communities, Board and Staff Members.
Our staff team work hard to deliver quality and value to our tenants and stakeholders. The quality of service we provide has been recognised through Investors in People, and Customer Service Excellence Awards.
Since 1997, we have invested approximately £13m in planned maintenance in our properties. With the support of the Scottish Government and East Ayrshire Council we have also constructed over 200 new homes. We also manage and deliver on behalf of East Ayrshire Council the Care and Repair service across East Ayrshire.