We are happy to share the results of the tenant and owner satisfaction survey that was carried out during September and October 2025. Over 380 tenants and 250 owners were visited by an independent surveyor to gather a range of feedback on our services. Our overall tenant satisfaction has increased to 90.9% but our overall owner satisfaction has decreased to 48%. The full report on the results can be found:-
Tenant Satisfaction Survey Report
Owner Satisfaction Survey Report
We will be working on a plan to understand these results in more detail. If you would like to get involved with this please contact the office as we would welcome your feedback.