Repairs & Maintenance

Repair & Maintenance Services

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Report a repair (non-urgent)

Use this form to report a non urgent repair.

If you have not received confirmation of receipt within 2 working days, please contact the office on 01290 421130.

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    Our tenants have come to expect high standards of delivery within the repair service and benefit from some of the fastest repair response times in our industry. We continually strive to ensure these standards are progressive through partnerships with our contractors to improve services and cost.

    Everwarm provides day-to-day reactive maintenance and void services to our tenants and City Technical Services undertake our gas servicing and maintenance work. Our partnership approach aims to achieve improvements in service delivery, value for money and prudent financial management.

    Emergency Repairs – To make safe repairs which present a risk to you or the property’s safety. Examples of emergency repairs are burst pipes, complete loss of power – 4 hours

    Urgent Repairs – These are repairs which substantially inconvenience you. Examples of urgent repairs are partial loss of water, individual electrical faults – 3 working days

    Routine Repairs – Repairs or renewals which are not classed as emergency or urgent repairs. Examples of routine repairs are, repairs to internal joinery, routine plumbing or electrical work – 5 working days

    Right to Repair Scheme (RTR)– You may be entitled to compensation if a small urgent repair is not carried out within a set time scale?

    This scheme covers qualifying repairs up to the value of £350.00. The Repair team will tell you whether your reported repair falls into this category, let you know when the repair should be complete and make access arrangements.

    If our first contractor does not carry out the repair in time, you will be entitled to a payment of £15 and £3 for each working day the repair remains outstanding up to a maximum of £100. For more information, please download the leaflet.

    Freephone Repairs Number: 0800 328 7446

    Shire Housing Association Ltd
    01290 421130

    Opening hours:-
    Monday to Thursday 8.45 am to 16.45pm
    Friday 8.45 am to 16.00 pm

    In the unlikely event of a problem with our direct numbers the following can be used outwith office hours:

    Emergency Gas/Heating Repairs:  City Technical Services 0333 202 0708
    All Other Emergency Repairs :  Everwarm 0330 0531804

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