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Planned Refurbishment works are currently in place for a select number of properties for Kitchen upgrades.

Our Asset Officer will arrange a mutually convenient date to visit your home to discuss the works and for you to select your new kitchen design.

There are three choices for the units, worktops and handles as listed below.

Unit doors and drawers are available in:

• Cashmere Grey,
• Snow White Mirror Gloss,
• Truffle Artisan Beech

Worktops are available in: 

• Blackslate,
• Grey Galaxy,
• Walnut Butcher Block

Handles are available in:

• D’ Handle,
• Melbury Bow,
• Bar Handle

Samples will be shown at the home visit with the Asset Officer.

Meantime, please see some images below of recent works.

Prior to the home visit, we ask if you can kindly review the choices available and complete the survey on your preferred choices:  Kitchen survey 

As part of our rolling review programme, we have been updating some of our policies and procedures.

Our tenants have a right to be consulted on key policies and proposals that may have an impact on them.

We welcome you to review our draft policies below and give us your feedback using the survey links below. We will take into account any views that you have before making a final decision.

The consultation period will run until Thursday 18th May 2023.

Thanking you in advance for your cooperation.

DAMP AND MOULD POLICY 

• Draft Policy – Damp & Mould – May 2023 
• Survey – Damp & Mould – May 2023 

CLOSED CIRCUIT TELEVISION (CCTV) POLICY

• Draft Policy – CCTV – May 2023 
• Survey – CCTV – May 2023 

Partnership working sees life-saving defibrillator installed outside Shire office. 

Working in partnership with our repairs contractor, Everwarm, Shire Housing Association has made its defibrillator available to the general public.

The Association had invested in a defibrillator for its Cumnock office a number of years ago.  In testament to its strategic objective to enhance wellbeing in its communities, we purchased a cabinet to move the life-saving equipment outside.  Everwarm shared their generoisty and passion for community wellbeing by contributing staff time for the installation of the cabinet as part of their community benefit work.

In an emergency, the equipment can be accessed by calling 999.

Julie Allison, Head of Housing at Shire Housing is pictured with Derrick from Everwarm.

Our office will close at 4.45pm on Thursday 6th April  and will reopen at 8.45am on Tuesday 11th April 2023. 

Our normal out of hours emergency repairs service will be in operation via 01290 421130.  

Rent Payment can be made at any time by calling 0330 041 6497, via the AllPay website www.allpayments.net or by using the Allpay mobile app. You can also continue to make payments directly into our bank account, or using the Post Office or PayPoint outlets.

The following numbers may also be of use:

For gas escapes: Transco 0800 111 999

For electrical supply faults: Scottish Power 0800 092 9290

For burst water mains: Scottish Water 0800 731 084

 

Shire Housing Association was delighted to welcome Patrick Harvie MSP, Minister for Zero Carbon Buildings, Active Travel and Tenant’ Rights, to hear about the opportunities and challenges the Association face. The Minister met with senior staff and the Chair of the Management Board at our offices on Friday 3rd February 2023.

Shire provides social housing in 16 communities in East Ayrshire. The Association’s 961 properties include 16 different construction types, many of which are in mixed tenure blocks with owner-occupiers. Shire staff were able to take the Minister on site to meet with the contractor working on its Net Zero Heat Fund Project in Netherthird. Working in partnership with the Energy Agency, Shire is targeting external wall insulation for mixed tenure properties.

The Minister also met with Shire Tenant Panel member Edna Taylor who was able to talk candidly about the difficulties tenants have in heating homes and affording fuel bills.

The Association showcased its work as a community anchor which invests in and supports its communities. Most recently, Shire has distributed 400 energy saving packs to households to help reduce fuel usage and save costs.

Shire’s Chair, Lorne Campbell said “this was a fantastic opportunity for the Minister to see, first hand, the impacts of the cost-of-living crisis and the efforts that the Association puts in to support its communities.”

The increased cost of living is affecting everybody and presenting daily challenges.  This could be in relation to staying warm and heating your homes, feeding your families, paying your bills including rent or feeling isolated and unsure where to turn for advice or assistance.

Shire Housing Association have access to a number of ways to assist our tenants, from providing practical support to signposting to other agencies for advice and assistance.

To find out more, please answer the questions in the online survey, available here, and we will get back to you.

 

Our office will close at 4.45pm on Thursday 22nd December 2022 and will reopen at 8.45am on Thursday 5th January 2023. 

Our normal out of hours emergency repairs service will be in operation via 01290 421130.  

Rent Payment can be made at any time by calling 0330 041 6497, via the AllPay website www.allpayments.net or by using the Allpay mobile app. You can also continue to make payments directly into our bank account, or using the Post Office or PayPoint outlets.

The following numbers may also be of use:

For gas escapes: Transco 0800 111 999

For electrical supply faults: Scottish Power 0800 092 9290

For burst water mains: Scottish Water 0800 731 084

Wishing you all a lovely Christmas and Happy New Year.

Following the recent Tenant and Owner Satisfaction Surveys, carried out by our independent researchers from Research Resource earlier in the year, we are pleased to provide a summary of the results.

Your feedback and co-operation is greatly appreciated and helps us shape the future of our services for our customers.

Full survey results are available on request, link to summary results are below:

• Tenant Satisfaction Survey Summary 2022
• Owner Satisfaction Survey Summary 2022

 

 

In early December 2022, we sent out mailings to all households.  As well as a rent consultation pack, you should have received a mobile sim card to allow you to access free mobile data, messaging and calls.

The rent consultation pack, available here, includes information on proposed rent charges and our home improvement plans for 2023/24.  Please read the pack fully and respond to the consultation using one of the following methods:

• Complete the free online survey at:  https://forms.office.com/e/iEtKT8W57w
• Post the survey included in the pack to: Shire Housing Association Limited, FREEPOST RTJA-LEEA-KXRX, Netherthird House, Cumnock, KA18 3DB
• E-mail us at: info@shirehousing.com
• Phone us on: 01290 421130

All tenant responses, where contact details are provided, will be entered into a Prize Draw to win a £50 shopping voucher.

As always, if you need help paying your rent, please contact our customer service or financial inclusion team.

Thanking you in advance.

 

Our office will close at 4.45pm on Thursday 15 September and will reopen at 8.45am on Tuesday 20 September.

Our normal out of hours emergency repairs service will be in operation via 01290 421130.

Rent Payment can be made at any time by calling 0330 041 6497, via the AllPay website www.allpayments.net or by using the Allpay mobile app. You can also continue to make payments directly into our bank account, or using the Post Office or PayPoint outlets.

The following numbers may also be of use:

For gas escapes: Transco 0800 111 999

For electrical supply faults: Scottish Power 0800 092 9290

For burst water mains: Scottish Water 0800 731 084