Posted on

Tenant and Owner Satisfaction Survey

We are happy to share the results of the tenant and owner satisfaction survey that was carried out during September and October 2025.ย  Over 380 tenants and 250 owners were visited by an independent surveyor to gather a range of feedback on our services.ย  Our overall tenant satisfaction has increased to 90.9% but our overall owner satisfaction has decreased to 48%. The full report on the results can be found:-

Tenant Satisfaction Survey Reportย 

Owner Satisfaction Survey Reportย 

We will be working on a plan to understand these results in more detail.ย  If you would like to get involved with this please contact the office as we would welcome your feedback.

Posted on

Rent Consultation 2026/27

At this time of year, we start to plan our budget for the next financial year, which starts in April 2026. We look at the costs of providing services and the investment required to upgrade your homes. The final piece of the puzzle is the amount by which we increase rents to be able to afford all of these costs.

The rent consultation pack, available here, includes information on proposed rent charges and our home improvement plans for 2026/27. More detailed information can be found here.ย  Please read the pack fully and respond to the consultation using one of the following methods:

All tenant responses, where contact details are provided, will be entered into a Prize Draw to win a ยฃ50 shopping voucher.

As always, if you need help paying your rent, please contact our customer service or financial inclusion team.

Thank you in advance for your participation.