Author: Gemma Balfour

Click HERE to view a digital copy of our Winter Newsletter 2025.

To be in with a chance of winning a £50 voucher, please return your completed quiz (page 15) by 12 noon on Monday 22nd December 2025.

Our office will close at 4.45pm on Tuesday 23 December 2025  and will reopen at 8.45am on Tuesday 6 January 2025. 

Our normal out of hours emergency repairs service will be in operation via 01290 421130.  

Rent Payments can be made at any time by:

• • calling 0330 041 6497,
  • via the AllPay website www.allpayments.net,
  • using the Allpay mobile app.

You can also continue to make payments directly into our bank account, or using the Post Office or PayPoint outlets.

The following numbers may also be of use:

For gas escapes: Transco 0800 111 999

For electrical supply faults: Scottish Power 0800 092 9290

For burst water mains: Scottish Water 0800 731 084

Wishing you all a lovely Christmas and Happy New Year.

We are happy to share the results of the tenant and owner satisfaction survey that was carried out during September and October 2025.  Over 380 tenants and 250 owners were visited by an independent surveyor to gather a range of feedback on our services.  Our overall tenant satisfaction has increased to 90.9% but our overall owner satisfaction has decreased to 48%. The full report on the results can be found:-

Tenant Satisfaction Survey Report 

Owner Satisfaction Survey Report 

We will be working on a plan to understand these results in more detail.  If you would like to get involved with this please contact the office as we would welcome your feedback.

At this time of year, we start to plan our budget for the next financial year, which starts in April 2026. We look at the costs of providing services and the investment required to upgrade your homes. The final piece of the puzzle is the amount by which we increase rents to be able to afford all of these costs.

The rent consultation pack, available here, includes information on proposed rent charges and our home improvement plans for 2026/27. More detailed information can be found here.  Please read the pack fully and respond to the consultation using one of the following methods:

• Complete the free online survey at: https://forms.office.com/e/HiFYtGUhvd
• Post the survey included in the pack mailed to you to: Shire Housing Association Limited, FREEPOST RTJA-LEEA-KXRX, Netherthird House, Cumnock, KA18 3DB
• E-mail us at: info@shirehousing.com
• Phone us on: 01290 421130

All tenant responses, where contact details are provided, will be entered into a Prize Draw to win a £50 shopping voucher.

As always, if you need help paying your rent, please contact our customer service or financial inclusion team.

Thank you in advance for your participation.

 

Our Annual Report has now been distributed to all tenants and is now available to view in digital form below.

Annual Report