Category: Latest News

Please come along to one of these events to chat to us about the rent consultation and our plans to invest in your homes:

• Tuesday 10 January – Netherthird Community Centre – 6-7pm
• Wednesday 11 January – The Hut Bellsbank – 11am – 12 noon
• Thursday 12 January – Newmilns Food Larder – 2-3pm

If you can’t manage along to one of the events, please read the consultation pack, available here, and let us know your views using one of the following ways:

• Complete the free online survey at:  https://forms.office.com/e/iEtKT8W57w
• Post the survey included in the pack to: Shire Housing Association Limited, FREEPOST RTJA-LEEA-KXRX, Netherthird House, Cumnock, KA18 3DB
• E-mail us at: info@shirehousing.com
• Phone us on: 01290 421130

All tenant responses, where contact details are provided, will be entered into a Prize Draw to win a £50 shopping voucher.

 

Our office will close at 4.45pm on Thursday 22nd December 2022 and will reopen at 8.45am on Thursday 5th January 2023. 

Our normal out of hours emergency repairs service will be in operation via 01290 421130.  

Rent Payment can be made at any time by calling 0330 041 6497, via the AllPay website www.allpayments.net or by using the Allpay mobile app. You can also continue to make payments directly into our bank account, or using the Post Office or PayPoint outlets.

The following numbers may also be of use:

For gas escapes: Transco 0800 111 999

For electrical supply faults: Scottish Power 0800 092 9290

For burst water mains: Scottish Water 0800 731 084

Wishing you all a lovely Christmas and Happy New Year.

Following the recent Tenant and Owner Satisfaction Surveys, carried out by our independent researchers from Research Resource earlier in the year, we are pleased to provide a summary of the results.

Your feedback and co-operation is greatly appreciated and helps us shape the future of our services for our customers.

Full survey results are available on request, link to summary results are below:

• Tenant Satisfaction Survey Summary 2022
• Owner Satisfaction Survey Summary 2022

 

 

In early December 2022, we sent out mailings to all households.  As well as a rent consultation pack, you should have received a mobile sim card to allow you to access free mobile data, messaging and calls.

The rent consultation pack, available here, includes information on proposed rent charges and our home improvement plans for 2023/24.  Please read the pack fully and respond to the consultation using one of the following methods:

• Complete the free online survey at:  https://forms.office.com/e/iEtKT8W57w
• Post the survey included in the pack to: Shire Housing Association Limited, FREEPOST RTJA-LEEA-KXRX, Netherthird House, Cumnock, KA18 3DB
• E-mail us at: info@shirehousing.com
• Phone us on: 01290 421130

All tenant responses, where contact details are provided, will be entered into a Prize Draw to win a £50 shopping voucher.

As always, if you need help paying your rent, please contact our customer service or financial inclusion team.

Thanking you in advance.

 

Our office will close at 4.45pm on Thursday 15 September and will reopen at 8.45am on Tuesday 20 September.

Our normal out of hours emergency repairs service will be in operation via 01290 421130.

Rent Payment can be made at any time by calling 0330 041 6497, via the AllPay website www.allpayments.net or by using the Allpay mobile app. You can also continue to make payments directly into our bank account, or using the Post Office or PayPoint outlets.

The following numbers may also be of use:

For gas escapes: Transco 0800 111 999

For electrical supply faults: Scottish Power 0800 092 9290

For burst water mains: Scottish Water 0800 731 084

Shire Housing Association are pleased to introduce our new servicing and maintenance contractor City Technical Services (UK) Ltd.

This contract will commence from Monday 5^th September 2022 at 9am

The out of hours telephone number for this service will be 0800 328 7446

You can also report repairs by calling Shire Housing Association during office opening hours on 01290 421130.

City Technical Services will continue to provide the service you currently receive.

Please join us in welcoming them as part of the Shire team.

How are we doing? Can you help us improve our services?  We have asked independent researchers from Research Resource to contact a significant percentage of our tenants and owners to find out what you think of their homes, neighbourhoods, and the services that Shire provides. The survey is completely anonymous and lasts around 20 minutes.  Your feedback will help us to continue meeting our customer’s needs.  We would like to thank everyone who gets involved during the research between 15th August and 7th October.

The survey follows the guidelines of the Market Research Society Code of Conduct and complies with the terms of the Data Protection Act. Be assured that all information collected will be treated as confidential and will only be used for the purposes of genuine market research. Your name and address will not appear with your responses, and no information about you will be passed to Shire Housing Association unless you give express permission during the survey.

To ensure the confidentiality of your responses we have asked Research Resource to undertake the study on our behalf. If you are worried that the person calling at your door is not genuine, there are a number of things you can do to check before letting them into your home.

1. Ask the interviewer to show you their photographic identity card. It will show the interviewer’s full name, ID number and photograph. If you are still not sure, ask to borrow the card and telephone Shire Housing.
2.  Call Shire Housing Association on 01290 421130 during office hours. Staff will check the names of the interviewers working on the project and will verify that the reference number corresponds to the one on the ID card. 

If you are in any doubt, please do not let the interviewer into your home until you have checked that they are genuine.  If necessary, take their details and ask them to call back later that day to give you time to verify them.  A genuine interviewer will be happy to do so.

The findings of the survey will be published and distributed to tenants.  Shire Housing Association will use the results to help improve the service we offer our tenants and make reports to the Scottish Housing Regulator. If you are selected for consultation, please accept our thanks in advance for your help in this important project.  If you do not wish to take part, please advise the Association and your name will be removed from our Database.

Shire Housing Association are pleased to introduce our new repairs and maintenance contractor Everwarm Group.

This contract will commence from Friday 8th July 2022 at 12.00 noon

The new out of hours telephone number for this service is 0330 0531804

You can also report repairs by calling Shire Housing Association during office opening hours on 01290 421130.

Everwarm Group will continue to provide the services you currently receive

Please join us in welcoming them as part of the Shire team.

Shire Housing Association is celebrating its 25^th year with a series of events for its tenants, stakeholders, and communities.

Formed in 1997 following a stock transfer from Scottish Homes, the Association operates across East Ayrshire, serving 16 different communities.

Actively living its vision of Great Homes, Great People, Vibrant Communities, the Association will celebrate all things 25 and honour long-standing tenants, members of staff and Board Members. There will also be events for children and young people.

Living its values, Shire will recognise caring acts of kindness throughout the year and include all its communities in the celebrations.

The Association commissioned a new logo for its year of celebrations. The logo was created by a local designer, demonstrating Shire’s commitment to community wealth building.

Watch out for news of the events on Shire’s social media.