Patrick Harvie, MSP visit

Shire Housing Association was delighted to welcome Patrick Harvie MSP, Minister for Zero Carbon Buildings, Active Travel and Tenantโ€™ Rights, to hear about the opportunities and challenges the Association face. The Minister met with senior staff and the Chair of the Management Board at our offices on Friday 3rd February 2023.

Shire provides social housing in 16 communities in East Ayrshire. The Associationโ€™s 961 properties include 16 different construction types, many of which are in mixed tenure blocks with owner-occupiers. Shire staff were able to take the Minister on site to meet with the contractor working on its Net Zero Heat Fund Project in Netherthird. Working in partnership with the Energy Agency, Shire is targeting external wall insulation for mixed tenure properties.

The Minister also met with Shire Tenant Panel member Edna Taylor who was able to talk candidly about the difficulties tenants have in heating homes and affording fuel bills.

The Association showcased its work as a community anchor which invests in and supports its communities. Most recently, Shire has distributed 400 energy saving packs to households to help reduce fuel usage and save costs.

Shireโ€™s Chair, Lorne Campbell said โ€œthis was a fantastic opportunity for the Minister to see, first hand, the impacts of the cost-of-living crisis and the efforts that the Association puts in to support its communities.โ€

Increased Cost of Living

The increased cost of living is affecting everybody and presenting daily challenges.ย  This could be in relation to staying warm and heating your homes, feeding your families, paying your bills including rent or feeling isolated and unsure where to turn for advice or assistance.

Shire Housing Association have access to a number of ways to assist our tenants, from providing practical support to signposting to other agencies for advice and assistance.

To find out more, please answer the questions in the online survey, available here, and we will get back to you.

 

Rent Consultation Events

Please come along to one of these events to chat to us about the rent consultation and our plans to invest in your homes:

  • Tuesday 10 January โ€“ Netherthird Community Centre โ€“ 6-7pm
  • Wednesday 11 January โ€“ The Hut Bellsbank โ€“ 11am โ€“ 12 noon
  • Thursday 12 January โ€“ Newmilns Food Larder โ€“ 2-3pm

If you canโ€™t manage along to one of the events, please read the consultation pack,ย available here, and let us know your views using one of the following ways:

All tenant responses, where contact details are provided, will be entered into a Prize Draw to win a ยฃ50 shopping voucher.

 

Office Closure Xmas 2022

Our office will close at 4.45pm onย Thursday 22nd December 2022ย and will reopen at 8.45am on Thursday 5th January 2023.ย 

Our normal out of hours emergency repairs service will be in operation viaย 01290 421130.ย ย 

Rent Payment can be made at any time by calling 0330 041 6497, via the AllPay website www.allpayments.net or by using the Allpay mobile app. You can also continue to make payments directly into our bank account, or using the Post Office or PayPoint outlets.

The following numbers may also be of use:

For gas escapes: Transcoย 0800 111 999

For electrical supply faults: Scottish Powerย 0800 092 9290

For burst water mains: Scottish Waterย 0800 731 084

Wishing you all a lovely Christmas and Happy New Year.

Satisfaction Survey Results 2022

Following the recent Tenant and Owner Satisfaction Surveys, carried out by our independent researchers from Research Resource earlier in the year, we are pleased to provide a summary of the results.

Your feedback and co-operation is greatly appreciated and helps us shape the future of our services for our customers.

Full survey results are available on request, link to summary results are below:

 

 

Rent Consultation 2023/24

In early December 2022, we sent out mailings to all households.ย  As well as a rent consultation pack, you should have received a mobile sim card to allow you to access free mobile data, messaging and calls.

The rent consultation pack, available here,ย includes information on proposed rent charges and our home improvement plans for 2023/24.ย  Please read the pack fully and respond to the consultation using one of the following methods:

All tenant responses, where contact details are provided, will be entered into a Prize Draw to win a ยฃ50 shopping voucher.

As always, if you need help paying your rent, please contact our customer service or financial inclusion team.

Thanking you in advance.

 

Office Closure

Our office will close at 4.45pm onย Thursday 15 Septemberย and will reopen at 8.45am onย Tuesday 20 September.

Our normal out of hours emergency repairs service will be in operation viaย 01290 421130.

Rent Payment can be made at any time by calling 0330 041 6497, via the AllPay website www.allpayments.net or by using the Allpay mobile app. You can also continue to make payments directly into our bank account, or using the Post Office or PayPoint outlets.

The following numbers may also be of use:

For gas escapes: Transcoย 0800 111 999

For electrical supply faults: Scottish Powerย 0800 092 9290

For burst water mains: Scottish Waterย 0800 731 084

NOTIFICATION OF NEW GAS SERVICING AND MAINTENANCE CONTRACTOR

Shire Housing Association are pleased to introduce our new servicing and maintenance contractor City Technical Services (UK) Ltd.

This contract will commence from Monday 5th September 2022 at 9am

The out of hours telephone number for this service will be 0800 328 7446

You can also report repairs by calling Shire Housing Association during office opening hours on 01290 421130.

City Technical Services will continue to provide the service you currently receive.

Please join us in welcoming them as part of the Shire team.

Satisfaction Survey

How are we doing? Can you help us improve our services?ย  We have asked independent researchers from Research Resource to contact a significant percentage of our tenants and owners to find out what you think of their homes, neighbourhoods, and the services that Shire provides.ย The survey is completely anonymous and lasts around 20 minutes.ย  Your feedback will help us to continue meeting our customerโ€™s needs.ย  We would like to thank everyone who gets involved during the research between 15th August and 7th October.

The survey follows the guidelines of the Market Research Society Code of Conduct and complies with the terms of the Data Protection Act. Be assured that all information collected will be treated as confidential and will only be used for the purposes of genuine market research. Your name and address will not appear with your responses, and no information about you will be passed to Shire Housing Association unless you give express permission during the survey.

To ensure the confidentiality of your responses we have asked Research Resource to undertake the study on our behalf. If you are worried that the person calling at your door is not genuine, there are a number of things you can do to check before letting them into your home.

  1. Ask the interviewer to show you their photographic identity card. It will show the interviewerโ€™s full name, ID number and photograph. If you are still not sure, ask to borrow the card and telephone Shire Housing.
  2. ย Call Shire Housing Association on 01290 421130 during office hours. Staff will check the names of the interviewers working on the project and will verify that the reference number corresponds to the one on the ID card.ย 

If you are in any doubt, please do not let the interviewer into your home until you have checked that they are genuine.ย  If necessary, take their details and ask them to call back later that day to give you time to verify them.ย  A genuine interviewer will be happy to do so.

The findings of the survey will be published and distributed to tenants.ย  Shire Housing Association will use the results to help improve the service we offer our tenants and make reports to the Scottish Housing Regulator. If you are selected for consultation, please accept our thanks in advance for your help in this important project.ย  If you do not wish to take part, please advise the Association and your name will be removed from our Database.