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Office Closure Christmas 2025

Our office will close at 4.45pm on Tuesday 23 December 2025  and will reopen at 8.45am on Tuesday 6 January 2025. 

Our normal out of hours emergency repairs service will be in operation via 01290 421130.  

Rent Payments can be made at any time by:

You can also continue to make payments directly into our bank account, or using the Post Office or PayPoint outlets.

The following numbers may also be of use:

For gas escapes: Transco 0800 111 999

For electrical supply faults: Scottish Power 0800 092 9290

For burst water mains: Scottish Water 0800 731 084

Wishing you all a lovely Christmas and Happy New Year.

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Tenant and Owner Satisfaction Survey

We are happy to share the results of the tenant and owner satisfaction survey that was carried out during September and October 2025.  Over 380 tenants and 250 owners were visited by an independent surveyor to gather a range of feedback on our services.  Our overall tenant satisfaction has increased to 90.9% but our overall owner satisfaction has decreased to 48%. The full report on the results can be found:-

Tenant Satisfaction Survey Report 

Owner Satisfaction Survey Report 

We will be working on a plan to understand these results in more detail.  If you would like to get involved with this please contact the office as we would welcome your feedback.

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Rent Consultation 2026/27

At this time of year, we start to plan our budget for the next financial year, which starts in April 2026. We look at the costs of providing services and the investment required to upgrade your homes. The final piece of the puzzle is the amount by which we increase rents to be able to afford all of these costs.

The rent consultation pack, available here, includes information on proposed rent charges and our home improvement plans for 2026/27. More detailed information can be found here.  Please read the pack fully and respond to the consultation using one of the following methods:

All tenant responses, where contact details are provided, will be entered into a Prize Draw to win a £50 shopping voucher.

As always, if you need help paying your rent, please contact our customer service or financial inclusion team.

Thank you in advance for your participation.

 

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Policy Consultation – August 2025

As part of our rolling review programme, we have been updating some of our policies and procedures.

We  welcome you to review our draft policies and give us your feedback using the links below. The consultation period will run from Thursday 7 August until Wednesday 20 August 2025.

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Rate My Estate

Following our Rate my Estate survey which was carried out in 2024, we have produced a Rate my Estate Newsletter to let you see what actions we’re taking to try and improve our estates and communities. We want to thank all our tenants who gave us feedback on our Rate My Estate survey.  The newsletter can be found here. 

Stay tuned for further updates.

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Legionella Risk Assessments

Important Tenant Information

Shire Housing Association Ltd has appointed Simply Diligent to carry out Legionella risk assessments in approximately 20% of our properties during this financial year.

These assessments are a legal requirement and help ensure your home remains safe and compliant with health and safety standards.

What To expect:

    • A representative from Simply Diligent may visit your home in the coming months.
    • They will carry a letter of authority from Shire Housing Association Ltd, which they can show you upon request.
    • The surveyor will need access to all water outlets, including:
      • Taps
      • Showers
      • Hot and cold-water storage tanks (both in use and unused)

Why This Matters

The risk assessment will identify any potential risk of Legionella bacteria, which can cause Legionnaires’ disease—a serious lung infection.

To help you understand more about Legionella and how you can reduce the risk, please refer to our information leaflet .

Thank you for your cooperation in helping us keep your home safe.

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Office Closure – Friday 24 January 2025

Our office will be closed on Friday 23rd January due to the red weather warning.

The office will be closed, but staff will be available as normal on the phone, please continue to call us on 01290 421130.

Our normal out of hours emergency repairs service will be in operation via 01290 421130 over the weekend.

Rent Payment can be made at any time by calling 0330 041 6497, via the AllPay website www.allpayments.net or by using the Allpay mobile app. You can also continue to make payments directly into our bank account, or using the Post Office or PayPoint outlets.

The following numbers may also be of use:

For gas escapes: Transco 0800 111 999

For electrical supply faults: Scottish Power 0800 092 9290

For burst water mains: Scottish Water 0800 731 084