Customer Service Excellence Event
Shire Housing Finalists – Business Excellence Award
Shire Housing Association are proud to announce our selection as finalists for the Prestigious Ayrshire Chamber of Commerce Business Excellence Awards 2019.
The winner will be announced at the Chambers’ Annual Dinner on 8th March.
Change of Shire HA Chairperson
Chairperson – Janet Allan
The Association’s current Chairperson, Janet Allan, will step down from the role and the Management Board on 21 December 2018 due to personal commitments. Janet has led the Management Board since 2014 and overseen the transformation of the Association. After nomination, Vice-Chair, Lorne Campbell, was elected as the new Chairperson and member Hugh Carr accepted the position of Vice Chair. Existing Office Bearer, Nick Allan remains the Convenor of the Audit Committee.
Paying tribute to Janet Allan, Lorne Campbell stated: “Janet has been a driving force in the improvements made to the Association over the last few years. The Management Board and Staff are hugely grateful for her hard work and dedication in strengthening the Association, particularly its governance.” The Association’s Director, Jim Munro, also commented “Janet has been hugely influential in creating a strong dynamic organisation that will continue to flourish thanks to her hard work.”
Supporting Netherthird Primary Fayre.
To help with our vision of Vibrant Communities we are supporting Netherthird Primary’s Christmas Fayre which was in Greenmill school.
Ms Clapperton and Ms Donnelly from the school are pictured here collecting raffle donations from Shire staff.
Hope they had a fantastic time!
Mission Christmas Appeal
The Team at Shire are participating in West FM’s Cash for Kids Mission Christmas Appeal.
We have been raising funds as well as being a distributor of grants to certain young people in our communities
Today is our Christmas jumper day and staff have been collecting toys for the Appeal.
Billy Kirkwood from the Breakfast Show came along today to chat to staff and collect out donations of toys and cash.
These donations came from staff, The Board, and our contractors and partners.
Thanks of GD Chalmers, MPS Housing, Mears and Saltire for assisting the team at Shire with donations to Mission Christmas and our Foodbank appeals.
Rent Consultation Event
RENT CONSULTATION
Our annual rent consultation is now live. This is an opportunity for our tenants to influence both their rent for the year ahead and the services we offer.
Information packs have been mailed to all tenants today.
Please read the pack you receive and give us your feedback. You can respond in the following ways:
- complete the free online questionnaire at https7://www.surveymonkey.co.uk/r/YWS76NY
- pop in to one of our consultation events listed in the pack;
- return the questionnaire on the back page of the pack to FREEPOST RTJA-LEEA-KXRX, Netherthird House, Cumnock, KA18 3DB;
- e-mail us at info@shirehousing.com;
- give us a call on 01290 421130 or we can come to you at home or why not pop into the office for a chat.
Please respond by Friday 18 January. All tenants who submit a response (by any means) will be entered into a draw to win £40 of shopping vouchers.
Become a Member of Shire Housing
We encourage all tenants, people and organisations who support what we’re doing to become members of the Association. A lifelong membership share in the Association costs £1.00. Your membership entitles you to;
- Help influence what we do
- Attend the Annual General Meeting and elect a Management Board
- Be eligible to stand for election to the Management Board
Throughout the year, you will receive our Annual report and accounts and Newsletters. As a member you will be invited to the Annual General Meeting at which you have a right to vote to elect the Management Board or, if you so wish, you can stand for election to the Management Board.
You can apply to become a member if you are over 16 and meet the eligibility criteria of our rules. Please complete a membership application form and return it to the office with your £1.00. If you would like a membership application form, please follow the link below to download
https://shirehousing.co.uk/wp-content/uploads/2017/08/Membership-Application.doc
Alternatively, telephone the office on 01290 421130 or email us at info@shirehousing.com for more information or an informal chat.
Shire Housing Wins – Customer Service Award
Shire Housing Association won the Excellence in Customer Service Award at the 2018 Ayrshire Chamber of Commerce Business Awards on Friday 12th October 2018. The organisation is delighted to receive this honour in recognition of our commitment to continuous improvement and to providing excellent Customer Services that deliver our vision of Great Homes, Great People, Vibrant Communities.
Janet Allan, Chairperson said, “This is great recognition for both Board and Staff for all their efforts to change and continuously improve. To have our achievements recognised from within the Ayrshire Business Community is truly an honour.”
Transforming Shire Housing Association – AGM
Transforming Shire H.A.- AGM
Shire Housing celebrated another successful year at its recent Annual General Meeting. In her address to the meeting Janet Allan the Association’s Chairperson outlined the continued transformation of the Association in meeting its Business Vision of “Great Homes, Great People, Vibrant Communities”. The achievements in 2017/18 included:
- The Management Board overseeing a radical staff restructure creating 4 new posts and making changes to a number of other job descriptions to better support the Association’s Business Plan;
- The completion of a review of the Association’s long-term financial plans, confirming the Association is in good financial health;
- The achievement of Investors in People Silver Accreditation, Investors in Young People Silver Accreditation, and continued Customer Service Excellence Accreditation;
- Increased partnership working with tenants, a number of local community organisations and schools to strengthen community engagement.
Janet stated: “ 2017/18 has seen the continued transformation of the Association and will ensure that we are ready to meet the challenges we face in the future, and we are continuing this work in 2018/19”.
The AGM also confirmed the re-election of Lorne Campbell, Nick Allan, Shaun Lowrie, and Willie Paterson to the Management Board. In addition, Terry Bardell joined the Board as a full member having been co-opted in December 2017.
Adverse weather
We are aware that due to adverse weather conditions today there may be issues with fallen trees/fences. We will attend as soon as its safe to do so.
Please ensure that all furniture and toys are secured.
Take care out there everyone!