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Our Virtual AGM

Our Annual General Meeting will take place on Wednesday 22nd September 2021 at 6pm via Microsoft Teams.

We are sorry that we will not have the opportunity to meet face to face with members this year.  We hope that you understand that we have decided to proceed in this way in order to safeguard public health.

We are also deeply sorry that tenants who are not members are unable to participate this year.

We hope that we will be able to meet both members and tenants in person at next year’s meeting.

If you are a member of the Association and are interested in joining the AGM, please contact Jade McLelland on 01290 421130 or at jmclelland@shirehousing.com.

The agenda will include the usual items such as the Chair’s Report, the Auditor’s Report and election of Board Members.

We’re also always looking for new members to help us do the right things to continue to protect the interests of our tenants. If you are interested in becoming a member of the Association please get in touch.

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Office Arrangements from 16 August 2021

We recognise how flexible and accommodating everyone has been during the past 18 months and appreciate your ongoing understanding as we try to keep our staff and customers as safe as possible.

In line with Scottish Government guidance, we are going to operate a phased return of staff to the office.  This will mean that there are fewer staff physically in the office than pre Covid 19 times.

For this reason, we will also operate a phased re-opening of the office to our tenants, customers and the wider public.

You can still continue to contact us by phone 01290 421130 or email info@shirehousing.com or you can also request a home visit from one of our staff.

You can help us by continuing to pay your rent via direct debit, bank transfer, at a PayPoint or Post Office or by using the Allpay App or Website – details below.  We would like to continue with as few cash payments at the office as possible.  If you need more information, please get in touch.

From Monday 16 August, the office will be open on Monday, Wednesday and Friday between 8.45am and 1pm.  To keep everyone safe, we ask that only one person, or small household group is in the reception area at a time, so if you arrive and there is already someone there, please wait outside.  When you do come into the building, you must be wearing a face mask and sanitise your hands.  There will be no facility to use a private meeting room, so if you need to discuss something sensitive, please call us in advance.  We will keep this arrangement under review and let you know when we are ready to move to the next phase of re-opening.

We are all looking forward to getting back out and visiting people in our communities, but everyone should be responsible for keeping themselves and others as safe as possible.

Allpay

You can pay your rent online using the Allpay website:    www.allpayments.net/Allpayments/Signin

 

You can download the Allpay app to your mobile phone to pay your rent via these QR codes.

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Apprenticeship Opportunity

Shire Housing Association is committed to maximising community benefits for our tenants and communities through our procurement activities, highlighting our commitment to deliver our Business Plan Vision of ‘Great Homes, Great People, Vibrant Communities’.

We are delighted to announce that as part of our new repairs and maintenance contract with Turner Property Services, we have a fantastic opportunity for someone of any age to learn a trade.  Turners are offering a full trade apprenticeship to 2 Ayrshire residents.  The apprentice job description can be downloaded HERE.

If you are interested in this fantastic opportunity please send your CV by email to Liz Thomson, HR Advisor: liz.thomson@turnerservices.co.uk with a covering letter which includes which trade you are interested in.  The deadline for applying is Friday 20th August 2021.

Interviews will initially be held by Microsoft Teams and face to face if you are successful in reaching the 2nd stage.

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Energy Redress Scheme supports tenants with fuel costs

Shire’s recent participation in the Energy Redress Scheme has helped 73 of our tenants get a share of over £2,000 of fuel support funding from the Scotland Social Housing Fuel Support funding. 

Diane Balfour and Leanne Morrison of Shire’s Financial Inclusion Team are delighted to have been able to help tenants with some much needed financial support with their fuel costs, especially with so many of us being at home more often due to Covid restrictions. 

The Scottish Social Housing Fuel Support fund is part of the Energy Redress Scheme that was launched in 2018.  The Energy Saving Trust has awarded over £26 million to fund over 150 charities across England, Scotland and Wales. These grants have enabled charities to deliver projects that help energy consumers in vulnerable situations to save energy and money in their homes and to live warmer, more comfortable lives.   

This scheme is now closed but Shire continues to seek opportunities like this to support our communities.  We are here to help, so do get in touch if you need any financial help and support. 

 

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Resumption of Customer Service Team Home Visits

Resuming Home Visits at Covid Level 2

Following Scottish Government guidance, Shire’s offices continue to remain closed to the public. We are keeping this decision under review and will update our customers of any changes.

Our repair service is slowly returning to normal and we will be starting to reintroduce some home visits for our Customer Service Team.

Any home visits will continue to be an exception as protecting our staff, customers and communities remains our top priority.

Prior to any visit to your home our Officers shall ask you to support them by taking the following precautions:

  1. We’ll ask you a number of Covid screening questions when arranging the visit and again on your doorstep. If there is any doubt on the questions, we are happy to rearrange the visit.
  2. We’ll ask you to make sure that the visit is on a one-to-one basis and any other family members stay out of the room where the visit is taking place.
  3. We’ll ask you to open windows for ventilation, wear a mask and maintain social distancing during the visit.
  4. Our Officer will wear a mask, maintain social distancing, and use hand sanitisers before and after your visit.

Shire are still here to help and thank all our customers for their support. You can continue to contact us by telephone, email and letter.

C19 Home Visit briefing for Customers 2.6.21

 

 

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Turner Property Services Ltd Awarded Reactive Repairs Contract

Shire Housing Association are delighted to announce that Turner Property Services Ltd have secured a new contract for the provision of our reactive and void repairs service.

The new contract, which is for an initial period of 3 years, commenced from April 2021.

Turner Property Services Ltd have been providing Shire with an interim reactive and void repairs’ service since July 2020.

By working collaboratively, Shire and Turner Property Services Ltd will seek to deliver a high-quality reactive and void repairs’ service which will include routine and emergency repairs for all properties as well as an emergency out of hours service.

Mark Scott, Asset Manager at Shire Housing, said: “We look forward to working in partnership with Turner Property Services, to deliver a reliable repairs service that our tenants and stakeholders can be proud of”.

David Black, Head of Operations and Commercial at Turner Services added: “Turner Services are proud to secure this new contract with Shire Housing Association for their reactive maintenance and void refurbishment services.  We will build on our existing experience of delivering quality void refurbishment services for SHA and strengthen the client relationships already established.  Customers will be at the heart of our services with all our efforts focused on delivering a positive repair journey, introducing a range of social value initiatives, and meeting the agreed performance targets.”